DHL Shipment on Hold: What does it Mean?

The phrase, i.e., “DHL shipment on hold,” is a famous line used for shipping/logistics and parcel business; it means that your parcel, package, or shipment has stopped its movement towards its designation due to many reasons.

DHL shipment on hold

You may not receive your parcel within the given or estimated time, which means a delay in shipment.

What could be the Case?

Every person on the Earth is busy with his work nowadays.

In the past, people used to send letters or invitations through cards many months before, even for an important document, they had to wait for it for a month, and they could only pray it would reach on time.

However, there are many shipping companies in which DHL shipment is included too.

The DHL shipment is renowned as the best international shipping company. DHL is best because it provides its customers with the most reliable shipping service globally.

Its process is a straightforward economy within the given time.

The customs officers keep checking the parcels for the security purpose of the customers’ care. If your status shows that your shipment is on hold, then the parcel will take the specific delivery time.

Their reasons could be the wrong address or phone number, or other descriptions.

Should You Worry if DHL Shipment Gets on Hold?

The DHL shipment is an international company that ships packages worldwide. You say it is the simple way to pick up your ordered online parcel and return it to your correct postal address.

Imagine you’ve ordered a parcel online, then DHL will ship it to the desired place. It means that you’ve entered the correct data, so you don’t have to worry about the package; it will be delivered on time.

But if you’ve entered incorrect data, contact info, or have incomplete documents and the wrong delivery address, and then it’s not the shipping company’s fault.

You have to enter the correct contact details. Sometimes the shipment may get late due to bad weather conditions; some accident occurred to the delivery boy or some confusion regarding the address.

So don’t panic; contact the customer care center and ask solution for your problem. If you worry, it’s your right and normal to worry about.

What to do When You have a Delay in the DHL Shipment?

As we know, DHL is an outstanding delivery service that will deliver the parcel to the required place. They can give and ship whatever the person orders.

What to do when you have a delay in the DHL shipment?

One can track his parcel with an online DHL tracking device or website.

If the tracking website does not show any update, then it means your parcel will take some days to update, or it will be under observation.

Your parcel can be delayed for some reason. For example, you’ve entered incorrect data and other information, then it’s not the shipping company’s fault or some weather issue or shortage of vessel space.

Then, you have to contact the company’s merchant to verify your barcode or shipper to verify. You can contact the DHL service too, or you may contact the helpline numbers provided on the website.

What will Happen if no one is at Home to Collect the DHL Shipment Package?

As there are lots of shipping companies around the world and all companies have their policies, in the same way, DHL has its policies too.

So imagine you have ordered a parcel online, then they will give you an estimated time in which your package may arrive.

But sometimes, there are cases that someone may not be at home when it’s time to take the delivery.

You can track the parcel through the tracking website; then, you can edit and tell the delivery boy the location where you will collect your parcel.

Otherwise, you don’t have to panic; the DHL delivery boy will contact you and confirm your destination. If you are at the place you’ve already mentioned in the data for delivery, then it’s ok.

But in the case you are not available to receive the package, all you can do is tell the delivery boy where you are.

You can tell him about any place like the office or school or wherever. Another thing you can do is tell your neighbors or relatives to take the parcel.

Then you would have to show patience because the delivery will take some more time to reach your place. It means you don’t have to worry if you are not at home.

DHL Policies on Shipment Delays

we know that DHL is among the best shipping services across the globe. They provide 100% customer satisfaction, but in some cases could be when they cannot fulfill their promises.

It means your delivery can be late. If your delivery or package is late by even 60 seconds or miss-billed, you are eligible to take 100% of the delivery company charges back according to the DHL policies.

DHL shipment offers refunds for 50 failures in their service, including delays in delivery, lost parcels, or many more.

Can I Arrange for an International Business Shipment?

Yes, why not? Whether you’re shipping with custom clearance to a country, you should add extra data to your parcel.

Can I arrange for an international business shipment?

Some of the requirements, for example, commodity codes, will be shown automatically on the DHL package.

However, if someone is shipping a parcel that costs €1,000or above, he will need a DHL business account. It’s not hard.

Where will be the Nearest Delivery Point?

All around the world, there are many shipping companies. However, the DHL shipping company is working on an international level.

They ship parcels all over the world. That’s why it has many branches in different countries.

Many courier service companies globally, but DHL express shipping company is an international company. They deliver couriers all over the world. So it has many branches in different countries.

So if you want to know your nearest shipping delivery point, you can search it on the DHL website online by entering your postal code or city zip code number.

How is DHL Express Protecting its Couriers?

DHL has developed an Interactive streamline to help its shipping process. They provide an explicit tracking website to track the package online to ensure you have reliable and authentic visibility of the package without being frightened.

All the benefits of Shipment management can be seen in both, i.e., online booking and automatic route optimization.

The Interactive step-by-step approach of DHL makes sure that all requirements are not visible and that all critical data is saved.

What Does Return to Shipper Mean With DHL?

If the DHL shipment shows that your parcel is on hold, you don’t have to worry. When the shipment is being delayed, it’s safe.

What does return to shipper mean with DHL?

The parcel that can’t be delivered or resends some parcels back to the company is called Return to Shipper. It is a policy in every courier company.

Then, your delivery will be on hold or resend to the sender’s address if there is an issue with the selected items; the items might be faulty products.

Order can return the order to the shipper due to not paying the customs fee or entering incorrect contact details and other data.

In another case, if you didn’t collect the shipment within the next seven days, then this act would return your parcel to the sender’s address.

It would be better to collect your order within the given time after paying all the due charges.

FAQs DHL Shipment on Hold

Why is my shipment still on Hold at DHL?


Customs officials require more information. So in case, your data lacks something, the customer services will put that delivery item on hold. So all the customs must be cleared, which vary from country to country. So you should clear all the customs formalities and get your cleared documents by customs first. By doing this step, will solve all the clearance issues.

What does shipment status on hold mean?


When you track your parcel or package, the website shows a significant phrase,” shipment on hold.” It means that your data or information lacks some points. In these cases, the courier service used to stop the delivery, sometimes due to bad weather conditions or many other reasons.

Why is my DHL Express Package on Hold even after Tracking says it has Cleared Customs?


When a parcel is in a holding area to be moved with thousands of other parcels, these orders require more reviews by the DHL Care service; it’s the customs duty.
If the order gets released by the Customer or DHL care service, it will be processed soon.Why is my DHL Express package on hold even after tracking says it has cleared customs?

Why is my Order on Hold?


According to the set of this policy system, you may have witnessed orders that would be “On hold ”that parcel requires further review before processing it.
This system is for the sake of customer service protection and faith. By contacting the Customer Care Team of the DHL shipment, one can observe this review toll-free at 1-800-832-9255.
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How long does DHL Customs Clearance Take?


When a package is processed at a custom department with a DHL tracking number, it is called a custom clearance event. It usually takes 2 to 3 days.
Clearance from customs is very important; it is counted as custom duty.
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DHL shipment on Hold Exception?


If you track your shipment and it appears to be on hold at the destination, it may be because the receiver has closed its deliveries at the moment.
Contact your receiver to see if the company is open for deliveries. We will make another delivery attempt when the receiver is again open for deliveries.
DHL shipment on hold awaiting next scheduled movement
It is a message shown on the tracking page when would process someone’s package.DHL shipment on hold exception?

Conclusion – Shipment on Hold – DHL

Being the best courier service around the globe, DHL provides its customers the most up-to-date innovative, authentic, trustworthy, and secure services.

They have a worldwide network of shipping routes to give their customers 100% performance. They even try to connect countries where the competitors are not represented.

DHL is a service working internationally, so its customers also know that DHL services are present in all the countries.

So different people from different countries take advantage of this fact.

It provides all types of facilities to the client, whether it’s precise tracking to see the Status of Shipment or they want 100% value back in case of delaying their parcel.

They will send you a tracking message, and there they will show you the tracking info.

DHL is a multitasked service. It has developed an Interactive streamline to help its shipping process.

They also have a border customs agency that provides an explicit tracking website to track the package online; tracking status will ensure you have a reliable and authentic always visibility of the package without being frightened.

All the benefits of Shipment management can be seen in both, i.e., online booking and automatic route optimization.

The Interactive step-by-step approach of DHL ensures that all requirements are not visible and that all critical data is saved and secure.

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