Subway Complaints UK (How to Make One, Common Types of Complaints + Contact Information)

Subway Complaints UK

Subway is present in the United States and is a fast-food restaurant chain. As of September 11, 2013, Subway was one of the world’s fastest expanding franchises. It has 40,229 locations in 102 countries and territories. It specializes in submarine sandwiches and salads.

How Does Subway Handle Customer Complaints in the UK In 2022?

Customers in the United Kingdom can file complaints with Subway. It can be either online or offline. Also, it can be through other channels such as consumer protection organizations. It can include advocacy and review groups and the legal system as well. In 2022, common complaints to Subway UK include;

  • bad Food
  • delayed service
  •  and poor customer service

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Who founded the SUBWAY stores? When and where did the first store open?

Fred DeLuca, a 17-year-old who needed money for college, and Peter Buck, a family friend with a Ph. D. in physics, founded Subway in August 1965. Buck provided a $1,000 loan to DeLuca for him to launch a takeout restaurant. The restaurant tends to be in Bridgeport, Connecticut.

Where is the company headquarters of SUBWAY?

The company’s headquarters are in Milford, Connecticut. And it has other regional and country offices that use over 1,000 employees. Its franchisees create over 300,000 jobs in the communities. And it should also be present all around the world. How to Reheat McDonald’s Nuggets: Benefits & Drawbacks

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How does the Subway brand ensure food safety in its restaurants?

The prepared Food, product manufacturing, and inspection of Subway brand criteria are exact. All Subway® restaurants stick to our “Gold Standard” policies. It depicts that all trained franchises know how to enlist the quality procedures. They learn to ensure food safety in the restaurant. They provide essential information on proper food handling methods. Food production is fresh every day, and checking of temperatures is daily. All food handling operations cause the use of gloves.

What is the position of Subway on the European Chicken Commitment?

Subway is the world’s largest fast service restaurant chain. It has committed to marking its name in the whole European-managed supply chain. And sourcing 100 percent of the chicken quality in the future. And It is through the European Chicken Commitment (ECC) by 2026. As more corporations take part in their effort to improve the living circumstances. Also, in the slaughter processes for meat hens, momentum is mounting.

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KFC, Nando’s, and Burger King are among the many other big firms. They have pledged to enhance broiler welfare.

How Can I Submit My Complaint Against Subway UK?

If an incident occurs in a restaurant, do not ignore it. But you should report it to customer service first may result in a faster resolution. The staff who serves you can handle the benefits of getting your order right or speeding up your service.

  • You do, yet, have the option of elevating your complaint. You can complain to a supervisor. Or you can request the restaurant’s customer service personnel or management.
  • Customers can also contact customer service. They can get them at their local Subway restaurant or the corporate level.
  • You can also contact customer service through Subway UK’s social media channels. If it is not possible, you can contact them by emailing the Contact Us page.
  • If you need to file legal documents at any point, you also have that option. You can see that Subway UK’s physical address of headquarters is present on the page.

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What Are Subway UK’s Customer Support Contacts?

What Are Subway UK's Customer Support Contacts

The following are the customer service numbers for Subway in the United Kingdom.

  • Direct Switchboard: 01223 550820
  • Phone: 0800 0855058
  • The contact page on the website
  • Facebook\sTwitter\sInstagram
  • Headquarters address: 10 Thackeray Road, Exeter, Devon, EX 48HD is the postal address.

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Where Else, How Can I Complain Against Subway UK?

Here are some other places where you can file a complaint about Subway UK:

Agencies in charge of consumer protection

The Food Standards Agency regulates the food business in the United Kingdom. And it does so through local authorities. As a result, all food safety, hygiene, and labeling are core points of concern. It must spread to local authorities, who will investigate and take appropriate action.

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The following localized agencies handle consumer complaints:

The United Kingdom of Great Britain and Northern Ireland

You can contact Citizens Advice.

Citizens Advice Telephone: 0808 223 1133.

Available on Monday to Friday, 9 am to 5 pm.


If you live in Scotland, you can contact Advice Direct Scotland.

Advice Direct Scotland Telephone: 0808 164 6000.

Working hours: Monday to Friday, 9 am to 5 pm

Northern Ireland

For the customers who live in Northern Ireland, contact the Consumer line.

Consumer line Telephone: 0300 123 6262

Working hours: Monday to Thursday, 9 am to 5 pm, Friday, 9 am to 4 pm


You should seek out the right ombudsman to look into your issue and assist you in resolving it.

For Small Claims: The small claims court is a type of court that deals with minor disputes. The claims the need your dealings with Subway UK are the small claims.’

  • Customers can file these claims in county courts. It uses a less time-consuming and expensive system than a traditional trial.
  • But, before you begin this process, be sure you have a good case, as frivolous claims are not well received.

Sites to Check

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Customers who make complaints on review sites may expect a response. But they get more alert if there is a risk of harmful exposure. Some review sites additionally provide the service of presenting consumers’ issues. And these sites are following up until they get resolve it for you.

What Are Similar Complaints Filed Against Subway UK?

Here are some of the most common complaints about Subway UK:

  • Restaurants are sometimes understaffed, resulting in long wait times.
  • Customer service can be inaccessible and unresponsive at times.
  • The employees misplace customers’ orders.
  • There is discrimination in the workforce of Subway UK.
  • Food is often made in a not proper way and an unsanitary manner.
  • Payment methods and billing are both problematic.

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Customers in the United Kingdom can contact Subway in a variety of ways. Customers can file a complaint through the company’s complaint resolution procedure. They have the right to check the services of the brand.

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